Flight Routes & Destinations
The following are the policy if a passenger voluntarily cancels a ticket:
The above provisions refer to Minister of Transportation Regulation Number 30 of 2021. You can read more about PM Number 30 of 2021 by clicking here.
Airport check-in service is available at each airport check-in counter. This service opens 2 (two) hours before the scheduled departure time and closes 30 (thirty) minutes before departure. Please ensure you bring a valid identity document that matches your ticket information and report to the check-in counter on time.
Checked baggage refers to passenger belongings handed over to the airline to be transported on the same aircraft. These items are weighed and stored in the aircraft’s baggage or cargo compartment.
Pelita Air provides a free baggage allowance of 20 kg per passenger. Each baggage item must not exceed 32 kg. If it exceeds this limit, it must be divided into multiple pieces with a maximum of 32 kg per item.
Passengers are strongly advised not to place valuables in checked baggage. Please keep valuables in cabin baggage according to the specified limits. Pelita Air is not responsible for any loss or damage of valuables placed in checked baggage.
Cabin baggage refers to items carried by the passenger and kept under their supervision. Each passenger is allowed to carry 1 (one) main cabin baggage with a maximum weight of 7 kg and maximum dimensions of 56 x 36 x 23 cm (for A320 aircraft).
In addition, passengers are allowed to bring 1 (one) extra free item such as:
Excess baggage rates for Pelita Air flights can be downloaded from the following link:
Notes:
Passengers with special needs who require assistance are advised to inform their requirements during booking or through the contact center (e.g., wheelchair assistance or other services).
Expectant mothers are advised to consult a doctor and provide a medical certificate stating fitness to fly. The certificate is valid for a maximum of 7 days from the date of issue.
Notes:
Special handling baggage refers to items requiring special treatment such as sports equipment, musical instruments, or media equipment. These items are included in the free baggage allowance based on the passenger’s fare class.
If the baggage exceeds the allowance, excess baggage charges will apply.
| No | Special Baggage | Size / Weight | Handling Guidelines |
|---|---|---|---|
| 1 | Bicycle | Max 32 kg Dimension: 177 x 23 x 102 cm |
Must be properly packed, tires deflated, parts secured or removed, and placed in a proper box or bag. |
| 2 | Surfing Board | Max 32 kg Max length 227 cm |
Must be packed in a recognized surfboard bag |
| 3 | Golf Set | Max 32 kg | Maximum 14 clubs, golf balls, umbrella, and shoes in a standard golf bag. |
| 4 | Diving Equipment | Max 32 kg | Must be packed in a proper kit bag. Oxygen cylinders are not allowed. |
| 5 | Other Sport Equipment | - | Subject to airline regulations |
Transit: Stop under 24 hours using same aircraft and flight number.
Transfer: Stop under 24 hours with different aircraft or flight number.
Stop Over: Stop over 24 hours (max 72 hours allowed).
Passengers must comply with regulations of origin, transit, and destination.CARRIER HAS THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO OBTAINS A TICKET IN VIOLATION OF APPLICABLE LAWS OR REGULATIONS.
Travel costs apply only for carriage from the airport at the place of origin to the airport at the destination, unless expressly stipulated otherwise. Travel costs do not include ground transportation services between airports and between airports and city terminals (multimodal), unless expressly stated otherwise by us. The cost of your trip will be calculated according to our fare in effect on the date of payment of your ticket for travel on that particular date and the itinerary indicated therein. If you change your itinerary or the date of your trip, this may change the cost of the trip that must be paid.
The applicable fare is the fare issued by or on our behalf, if not published, constructed in accordance with the Carrier's Regulations. Subject to Government requirements and Carrier Regulations, the applicable fare is the fare for the flight or flights valid on the commencement date of carriage covered by the first flight coupon of the Ticket as indicated for the first flight section of the itinerary. When the amount received is not the applicable fare, the difference must be paid by the passenger prior to travel or, as the case may be, refunded, in accordance with the Carrier's Regulations.
Fees for infants aged between 21 (twenty one) days to under two years (24 months) on the date of travel are specified in the fee schedule. Infants can travel provided that they must sit on an adult's lap. Only 1 (one) baby is allowed for every 1 (one) adult, with a maximum baby weight of 15 (fifteen) kg, and passengers are required to bring official documents such as a birth certificate, family card, or passport stating the date of birth of the baby. Strollers are not allowed on board the aircraft. The maximum number of babies on board the aircraft is 10% of the seat capacity and the seating arrangement is determined by us.
Any government taxes, fees, or insurance surcharges imposed on travel by air by governments, relevant authorities, or airport operators in connection with the use of our services or facilities will be in addition to our travel expenses, administration fees, and costs and must be borne by you, unless we expressly state otherwise. When purchasing a ticket, you will be notified of any taxes, fees, or insurance surcharges that are not included in the cost of travel, most of which are usually indicated separately on the ticket. Government taxes, fees, or insurance surcharges imposed on air travel are subject to change and may be imposed even after the date on which your booking has been confirmed. You are required to pay if there is an increase in such charges. You must also bear any government taxes, fees, or insurance surcharges when disembarking before departure. Please refer to our fee schedule for the amount of taxes, fees, or insurance surcharges.
Our best efforts are made to transport you and your baggage with appropriate delivery and to comply with published schedules in effect on the date of travel. While we endeavor to adhere to published schedules applicable to the date of travel, we do not guarantee that your flight will depart and arrive at the times specified in our itineraries. The times shown on schedules, itinerary, or other places are not part of your contract with us. We are not responsible for errors or omissions in the itinerary or publication of other schedules, or for statements made by our employees, agents, or representatives regarding the date or time of departure or arrival or the operation of any flight.
At any time after the booking has been made, we may change our schedule and/or cancel, terminate, divert, postpone, reschedule, or suspend any flight which in our reasonable discretion is justified due to circumstances beyond our control, including but not limited to bad weather, traffic control delays, safety reasons, or operational reasons. In such circumstances, we will refund the travel costs you have paid.
In the event of force majeure such as a natural disaster (Act of God), we will refund you or the person who has paid for the ticket in full.
Voluntary refunds will be made only by the carrier that issued the ticket or by our authorized agent.
| Reschedule and Reroute | |||||||
|---|---|---|---|---|---|---|---|
| RBD | Validity Ticket | ≥ 72 Hrs Before Flight | 48 - < 72 Hrs Before Flight | 24 - < 48 Hrs Before Flight | 12 - < 24 Hrs Before Flight | 4 - < 12 Hrs Before Flight | < 4 Hrs Before - After Flight |
| P | 90 Days | FREE | FREE | FREE | FREE | FREE | 50% |
| Y | 90 Days | FREE | FREE | FREE | FREE | FREE | 50% |
| B | 30 Days | 10% | 15% | 20% | 25% | 50% | 70% |
| K | 30 Days | 10% | 15% | 20% | 25% | 50% | 70% |
| N | 30 Days | 10% | 15% | 20% | 25% | 50% | 70% |
| T | 10 Days | 20% | 25% | 30% | 50% | 70% | 90% |
| V | 10 Days | 20% | 25% | 30% | 50% | 70% | 90% |
| S | 10 Days | 20% | 25% | 30% | 50% | 70% | 90% |
| H | 7 Days | 20% | 25% | 30% | 50% | 70% | 90% |
| M | 7 Days | 20% | 25% | 30% | 50% | 70% | 90% |
| Refund | |||||||
|---|---|---|---|---|---|---|---|
| RBD | Validity Ticket | ≥ 72 Hrs Before Flight | 48 - < 72 Hrs Before Flight | 24 - < 48 Hrs Before Flight | 12 - < 24 Hrs Before Flight | 4 - < 12 Hrs Before Flight | < 4 Hrs Before - After Flight |
| P | 90 Days | 10% | 10% | 40% | 50% | 60% | 70% |
| Y | 90 Days | 10% | 10% | 40% | 50% | 60% | 70% |
| B | 30 Days | 20% | 20% | 50% | 60% | 70% | 75% |
| K | 30 Days | 20% | 20% | 50% | 60% | 70% | 80% |
| N | 30 Days | 20% | 20% | 50% | 60% | 70% | 90% |
| T | 10 Days | 25% | 25% | 60% | 70% | 80% | 90% |
| V | 10 Days | 25% | 25% | 60% | 70% | 80% | 90% |
| S | 10 Days | 25% | 25% | 60% | 70% | 80% | 90% |
| H | 7 Days | 25% | 25% | 60% | 70% | 80% | 90% |
| M | 7 Days | 25% | 25% | 60% | 70% | 80% | 90% |
| Name Correction | ||
|---|---|---|
| RBD | Name Correction | |
| ≤ 3 Letter | > 3 Letter | |
| P | Free | Restricted |
| Y | Free | Restricted |
| B | Free | Restricted |
| K | Free | Restricted |
| N | Free | Restricted |
| T | Free | Restricted |
| V | Free | Restricted |
| S | Free | Restricted |
| H | Free | Restricted |
| M | Free | Restricted |
Pelita Air is committed to providing a comfortable travel experience for all passengers, including those who require mobility assistance at the airport. For passengers who require mobility assistance at the airport, we provide a Wheelchair service. This service includes assistance from the check-in counter to the aircraft door for departure and assistance from the aircraft door to the pick-up area upon arrival.
| Flight | Wheelchair Service Fees |
|---|---|
| Domestic | Free of Charge |
| International | Man-Power Fee |
Wheelchair services must be booked in advance to ensure availability and proper handling.
Book wheelchair services when you purchase tickets through the official website and Pelita Air mobile application.
If you already have a ticket, you can book wheelchair services at the Pelita Air Contact Centre on 08117110800 (chat only).
You may request the service directly at the check-in counter on the day of your flight. However, to ensure availability and readiness of the wheelchair, advance booking through Pelita Air's official channels is highly recommended.
International Flights Payment can only be made through Pelita Air Customer Service (CS) at the departure airport.
Important: For passengers bringing their own wheelchair, please provide the specifications, especially if it uses a lithium-ion battery, in accordance with aviation safety requirements.
Wheelchair service is complimentary for all domestic flights.
| Route Departure | Route Arrival | Estimation Price |
|---|---|---|
| Indonesia (CGK) | Singapore (SIN) | *IDR 800.000 |
| Singapore (SIN) | Indonesia (CGK) | *SGD 66 |
Pelita Air understands that every passenger has different needs when travelling by air. With the Wheelchair service, it is hoped that all passengers, including the elderly and persons with disabilities, can enjoy a comfortable and safe flying experience.