Ticket Refund Policy

The following are the policy if a passenger voluntary cancels a ticket:

1. For Refund Request submitted by passengers above 72 hours before the scheduled departure get a refund of at least 75 percent of the basic fare.

2. For Refund Request submitted by passengers within 72 - 48 hours before the scheduled departure get a refund of at least 50 percent of the basic fare.

3. For Refund Request submitted by passengers within 48 - 24 hours before the scheduled departure get a refund of at least 40 percent of the basic fare.

4. For Refund Request submitted by passengers within 24 - 12 hours before the scheduled departure get a refund of at least 30 percent of the basic fare.

5. For Refund Request submitted by passengers within 12 - 4 hours before the scheduled departure get a refund of at least 20 percent of the basic fare.

6. For Refund Request submitted by passengers under 4 hours before the scheduled departure get a refund of at least 10 percent of the basic fare and/or in accordance with the policies of Pelita Air Service.

The above provisions are referred to Minister of Transportation Regulation Number 30 of 2021. You can read more about PM Number 30 of 2021 by click here.